04 August 2010
ServiceSource investment in Liverpool to create 258 new
jobs
ServiceSource International, a US owned high-growth technology
company, has chosen Liverpool as the location for its second
European Service Centre, in a move expected to create 258 new
jobs.
The privately-owned company, which was founded in San Francisco
in 1999 and employs 1,300 people worldwide, is focused on
partnering with technology, healthcare and life sciences clients,
to drive up service revenue and customer satisfaction from
maintenance, support and subscription contracts.
ServiceSource has over eighty client engagements worldwide,
including Adobe, Alcatel-Lucent, GE Healthcare, Hitachi Data
Systems, Pitney Bowes and Tandberg.
The Northwest Regional Development Agency (NWDA) and The Mersey
Partnership (TMP) have been working closely with ServiceSource to
secure this investment for the Liverpool city region since June
2008, with the investment confirmed in May 2010. The investment,
worth circa £35million to the Liverpool City Region will initially
locate in The Plaza.
ServiceSource, which already has a European Service Centre in
Dublin, chose Liverpool over other locations following a
European-wide search. Liverpool was chosen due to its availability
of skilled multi-lingual graduates with technical selling skills,
in addition to thriving city centre and state of the art business
infrastructure.
Steven Broomhead, Chief Executive of the NWDA, said:
“This is a significant investment in the Liverpool city region
and one that further demonstrates the city’s growing reputation as
an international business location, particularly in the current
economic climate. As a high growth company, ServiceSource will make
a vital contribution to the local and regional economy, creating
258 new graduate jobs, helping to ensure that the city retains and
attracts young talent.
“The Agency, TMP, and the NWDA team in the USA have been working
hard to secure this important investment and we will continue to
work closely with the company to support their move to the
region.”
Lorraine Rogers, Chief Executive of The Mersey Partnership (TMP)
said:
“ServiceSource has chosen Liverpool as their second European
Service Centre. This significant investment underlines the strength
of the Liverpool City Region offer, including a highly skilled
graduate talent pool, a competitive cost base and our experience in
the Knowledge Economy. Service Source is the global leader in
service technologies for high-tech and healthcare client companies.
TMP will continue to work closely with ServiceSource to support its
future plans.”
Crosbie Burns, executive vice president and managing director of
ServiceSource EMEA said:
“The rapidly evolving global market, as well as Liverpool’s
proximity to our European customer base, made it a great choice for
our operational expansion. The Liverpool service centre will help
us to expand our footprint in the UK and pan-European markets,
while leveraging a rich and energetic workforce and allowing us to
maintain the performance oriented, collaborative company culture
that ServiceSource is known for.”
--- Ends ---
For further information from NWDA please contact Neil Roscoe, PR
Manager, on 01925 400232 or 07980 713 282 or neil.roscoe@nwda.co.uk
£1.37 million was provided by the Northwest Regional Development
Agency’s (NWDA) Grant for Business Investment (GBI) scheme in May
2010. GBI, is part of Solutions for Business, the Government's
package of publicly funded business support designed to help
companies start and grow.
The Northwest Regional Development Agency works to deliver
economic success in England’s Northwest by building the
competitiveness of its businesses, people and places. Utilising our
technical expertise and strategic influence, we help the region’s
250,000+ businesses to develop and grow, as well as supporting
international trade and encouraging inward investment. For further
information visit www.nwda.co.uk
ServiceSource is the service revenue performance company.
We partner with technology, healthcare, and life sciences companies
to maximize maintenance, support, and subscription revenue while
optimizing customer loyalty. We increase contract renewal
rates for clients on average by 10—25 percentage points – and in
some cases by up to 40 points. These dramatic results are achieved
via a purpose-built service revenue solution, including a suite of
cloud applications and managed services built on a proprietary
technology platform, which combines the industry’s most robust data
management engine and a unique service revenue master, leveraging
our deep knowledgebase of benchmarks and best practices. Our
solution delivers proven results through a 100% pay-for-performance
business model that enables a success-driven, shared-risk
partnership. Headquartered in San Francisco, ServiceSource
has $5 billion in service revenue under management. For more
information on ServiceSource, visit www.servicesource.com
Public Relations contact:
Van Diamandakis
VP Corporate Marketing, ServiceSource
van@servicesource.com
415 367-5488
For employment opportunities contact:
Niamh Dolan
Human Resources Manager, ServiceSource Dublin
ndolan@servicesource.com
720-889-8753
The Mersey Partnership
For more information please contact:
Shelley Lockett
0151 237 3910 or Shelley.lockett@merseyside.org.uk