Customer Care

The NWDA is committed to providing a level of service that is friendly, efficient and customer-focused at all times.

We will answer the telephone promptly and courteously and will give our name.

We will deal promptly and efficiently with all the written and electronic correspondence we receive, ensuring an accurate response.

If you have a meeting with us, we will aim to see you on time and never be more than 10 minutes after the appointment time.  On the rare occasion where this is not possible, we will make sure you are informed of the delay and the reason for it.

We will make sure that our website is regularly updated and we will use it to report on the Agency's progress.

All our formal publications will be available on the website.