Accounts Queries
In order to increase efficiency, for us and for our
suppliers, the NWDA has reviewed the reasons why invoice
payments are sometimes delayed. This section outlines how to avoid
the main causes of delays, what to do if you think there is a
problem and how to make suggestions to improve our systems.
Avoiding Delays
Purchase Order
Numbers
Whenever we place an order we will provide a purchase
order number to quote on the invoice you send us. If you receive an
order which does not have a purchase order number, please call us
on 01925 400184.
Arithmetic
Please ensure that your invoices have all been arithmetically
checked before being sent to us and, in particular, confirm that
they show a correct total amount and that the VAT, where
appropriate, is correctly calculated.
Address
When you send your invoices to us never address them to a named
individual. Always address your invoices to:
Accounts Payable
Finance Department
NWDA
Renaissance House
PO Box 37
Centre Park
Warrington
WA1 1XB
Help For You
Although we have rigorous systems in pace, we recognise that
problems sometimes occur. If you think you have a problem, please
ring us as soon as possible on 01925 400184. The
system will record your query, so remember to quote your company
name, the purchase order number, the amount shown on the invoice
and the nature of your query. Also don’t forget to leave a contact
name and number so we can follow up as soon as possible.
Improving Our Systems
If you have a suggestion or comment on how we can improve your
systems and our business relationships with suppliers, please ring
on 01925 400184 or send an email to financehelp@nwda.co.uk . We
review our messages and emails every day and we will inform you of
how we intend to take your comments forward.