Accounts Queries

In order to increase efficiency, for us and for our suppliers, the NWDA has reviewed the reasons why invoice payments are sometimes delayed. This section outlines how to avoid the main causes of delays, what to do if you think there is a problem and how to make suggestions to improve our systems.

Avoiding Delays

Purchase Order Numbers
Whenever we place an order we will provide a purchase order number to quote on the invoice you send us. If you receive an order which does not have a purchase order number, please call us on 01925 400184.

Arithmetic
Please ensure that your invoices have all been arithmetically checked before being sent to us and, in particular, confirm that they show a correct total amount and that the VAT, where appropriate, is correctly calculated.

Address
When you send your invoices to us never address them to a named individual. Always address your invoices to:
Accounts Payable
Finance Department
NWDA
Renaissance House
PO Box 37
Centre Park
Warrington
WA1 1XB

Help For You

Although we have rigorous systems in pace, we recognise that problems sometimes occur. If you think you have a problem, please ring us as soon as possible on 01925 400184. The system will record your query, so remember to quote your company name, the purchase order number, the amount shown on the invoice and the nature of your query. Also don’t forget to leave a contact name and number so we can follow up as soon as possible.

Improving Our Systems

If you have a suggestion or comment on how we can improve your systems and our business relationships with suppliers, please ring on 01925 400184 or send an email to financehelp@nwda.co.uk . We review our messages and emails every day and we will inform you of how we intend to take your comments forward.